FAQ

At VRAT’S STORE, we want your shopping experience to be smooth, enjoyable, and worry-free. Below are answers to the most common questions our customers ask.

1. How do I place an order?

Simply browse our store, choose your desired items, and add them to your cart. Proceed to checkout, fill in your delivery details, and complete your payment. Once confirmed, you’ll receive an order confirmation email or SMS.

2. How long does shipping take?

Delivery times vary depending on your location:

  • International : 7–15 business days
    You will receive a tracking number once your order is shipped.

3. Can I track my order?

Yes. After your order is shipped, you will receive a tracking ID.
You can check real-time updates on our Track My Order page.

4. What payment methods do you accept?

We accept major payment methods including credit/debit cards, mobile payments, online transfers, and any additional options available at checkout. All payments are secure and encrypted.

5. Do you offer returns or refunds?

Yes. We have a customer-friendly Return & Refund Policy.
We accept returns within 14–30 days of delivery (based on your preference), as long as the item is unused, undamaged, and in its original packaging.

6. My item arrived damaged. What should I do?

Please contact us within 48 hours with photos or video of the damaged item.
We will replace the product or issue a refund at no extra cost to you.

7. Can I change or cancel my order?

Orders may be canceled or modified within 12–24 hours, provided they have not been shipped.
After shipping, cancellations are no longer possible, but you can still request a return after delivery.

8. Do you ship internationally?

Yes, we offer international shipping to select countries. Delivery times and fees depend on your location.

9. Are there additional fees for international orders?

Customs duties, import taxes, or other fees may apply depending on your country’s regulations. These charges are the customer’s responsibility.

10. What if I input the wrong address?

Please contact us immediately. If your order has not been shipped yet, we will update the address.
If the package is returned due to an incorrect address, you may be responsible for reshipping fees.

11. How do I contact customer support?

Our friendly support team is always here to assist you. You can reach us via email, phone, or the contact form on our website. We aim to respond within 24 hours.

12. Are my payments secure?

Absolutely. We use industry-standard encryption and trusted payment gateways to ensure your information stays safe at all times.